LEGAL
Cancellation & Refund Policy
Our services are customised professional and digital work, so cancellations are assessed against the stage the work has reached.
Last updated: [DATE — to confirm before publishing]
Three values on this page are business decisions and must be set by you before publishing: the cancellation window, the deduction applied once work has started, and the timeframe in which approved refunds are initiated.
How to request a cancellation
Contact us as soon as possible by email at FINALTOUCHAGENCY.CO@GMAIL.COM or on WhatsApp at +91 97852 81948. Include your name, order ID and the service concerned. We confirm every request in writing.
What determines eligibility
Whether a cancellation attracts a refund, and how much, depends on:
- ·Whether work has started
- ·How much work has already been completed
- ·Third-party or government fees already paid on your behalf
- ·Customised work already delivered to you
- ·Digital deliverables already supplied
Cancellation before work begins
If you cancel within [CANCELLATION WINDOW — to confirm] of payment and before work has started, the service fee is refundable, less any third-party or government fee already paid on your behalf and any payment-gateway charge that is not returned to us.
Cancellation after work has begun
Once work has started, we assess the portion completed and the material already delivered. A deduction of [DEDUCTION / PRO-RATA BASIS — to confirm] applies to cover work performed. Where a monthly package is part-delivered, the completed month is not refundable.
Service fees and government fees are separate
Our service fee is what you pay FINAL TOUCH AGENCY for professional assistance. Government fees, statutory charges and third-party charges are paid to the relevant authority or provider. Once those have been paid on your behalf, they are not refundable by us, regardless of the outcome of the application.
Applications not approved by an authority
FINAL TOUCH AGENCY is not a government department and cannot guarantee approval of any registration or filing. If an application is rejected, our professional fee for the work already carried out remains payable. We will explain the reason for rejection and the options available to you.
How approved refunds are processed
Approved refunds are initiated to the original payment method where applicable. We initiate them within [REFUND INITIATION TIMEFRAME — to confirm] of approving the request. The time taken for the amount to appear in your account is determined by Razorpay and your bank and is outside our control.
If something has gone wrong
If a deliverable does not match what was agreed, tell us and we will correct it. We would rather fix the work than lose the relationship over it.
Contact
FINAL TOUCH AGENCY
Email: FINALTOUCHAGENCY.CO@GMAIL.COM
WhatsApp: +91 97852 81948